Cowboys Store FAQ

How much is shipping?

Shipping to Canada
We offer $11 Flat rate shipping on all orders. Orders above $100 qualify for Free Shipping in Canada! *Cowboys Music Festival Stampede House Party Packages do not qualify for Free Shipping
International Shipping
International shipping is only offered to the USA right now.  We offer $18 Flat rate shipping on all international orders, orders above $200 qualify for FREE International Shipping!

When will I receive my order?

You will receive your order within 7 – 10 business days from the day your order was placed. All domestic orders are shipped via Canada Post Ground. International orders are shipped via Canada Post International. *Cowboys Music Festival Stampede House Party Packages 

I placed a recent order and would like to check the status.

To check the status of a recent order please check your purchase order email,  otherwise, you may contact customer support at

Can I return/exchange my order?

All sales are final. We do not accept returns, refunds, credits, or exchanges. Please be sure to carefully review your order before finalizing your purchase.

Who may I contact in regards to my order?

Email for any merchandise related questions. Please allow up to 72 hours for a response to your email.

Please DO NOT contact us in regards to questions/concerns on ticket purchases.

Please note that we are closed for the holiday season: December 23 – December 27th

International Buyers - Please Note:

There are no returns or exchanges on internationally shipped goods.

Taxes, duties, and charges related to imports are not included in the price or shipping cost. Please be aware that payments are the buyer's responsibility.

Be sure to check with your customs office to determine what any additional costs are prior to buying products through our website.